Online Renewals: Approving a Submitted Online Renewal

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2 comments

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    Ms. Nataly Schwartz

    Does the member being reviewed receive an email letting them know that they were approved or declined? If so, what does that look like?

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    Jeremy Walsh

    Nataly,

    When a member is approved, an email notification is sent to the member.  However, on a declined renewal, it is NOT sent to the member - this conversation must happen pursuant to MC policies.  Please see the last few pages of the attached document for a matrix of which emails are sent to which positions and when.

    Hope this helps!

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